Returns & Exchanges

At n.our, we take great care in ensuring every piece meets our quality standards. Due to the nature of our products, please read the policy below carefully before making a purchase.

All Sales Are Final

All sales are final. We do not accept returns or refunds for reasons such as change of mind, sizing issues, colour preference, or personal expectations.

Manufacturing Defects

We only accept returns or exchanges in the event of a manufacturing defect.

If you believe your item has a defect, please contact us within 48 hours of receiving your order with:

  • Your order number

  • Clear photos or videos showing the defect

Requests made after this timeframe may not be accepted.

Please note that slight variations in colour, texture, or pleating due to lighting, screen settings, or the nature of fabric and handmade production are not considered defects.

Exchanges

  • Approved exchanges are allowed only for items of the same value.

  • If the same item is out of stock, you may exchange for another item of equal value.

  • Any price difference for higher-value items must be topped up by the customer.

Exchanges are subject to stock availability.

Refunds

  • Refunds are not issued in cash or to the original payment method.

  • Approved refunds will be provided in the form of store credit only.

  • Store credit is non-transferable and may be used on future purchases.

Return Shipping

  • Customers are responsible for return shipping costs unless stated otherwise.

  • Items must be returned in their original condition, unworn, unwashed, and with all original packaging intact.

We reserve the right to reject any return or exchange that does not meet the conditions above.

If you have any questions or require assistance, please reach out to us—we’re always happy to help.